-REPAIR-

Our seasoned craftsman will repair your item for a reasonable price.

Do you have a leather item that you’ve used for a long time, but in need of repair?

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Repair examples:

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More examples:

<TERMINOLOGIES>

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<Fee Schedule>

-Repair Fees for Bags-

DYEING

Only one partJPY5000~
ALLJPY10000~

INKING EDGE

Handle(Round handle/ 2pcs)JPY2500~
Handle(Flat handle/2pcs)JPY4000~
Shoulder BeltJPY3000~
ALLJPY5000~

* The color may be different from the original after re-dyeing, or re-painting of the edges.

* In general, we cannot change the main color of the product. (I.e., from black to brown)

*In general, we only accept request to repair using the same color

ZIPPER

Exchange ZipperJPY5000~
Improvement of zipper slidingJPY2000~
Exchange SliderJPY2000~

SHOULDER BELT

Part ReplacementJPY8000~
New ProductionJPY8000~
CutJPY2500~
Hole AdditionJPY500~

HANDLE

New ProductionJPY8000~
Part Replacement(Round handle/ 2pcs)JPY8000~
Part Replacement(Flat handle/2pcs)JPY5000~

ZIP PULLER

New Production
JPY2000~

METAL FITTING EXCHANGE

Exchange RIVETJPY2000~
Exchange HOOKJPY2000~
Exchange CLASPJPY2000~
Exchange D-RingJPY2000~
Exchange oval ringJPY4500~
Exchange handle ring(2pieces)JPY4000~
Exchange adjustable rivet (1part)JPY1000~
Exchange metal lock partJPY5000~
Repair of eyelet which is out of positionJPY3000~
Exchange Magnet HookJPY2500~
Exchange of lockJPY6000~
Exchange buckle (of shoulder)JPY2000~
Exchange buckle (of body)JPY4000~

BINDER

Part Replacement(One Part)
JPY6000~

Pulling leather

Part Replacement
JPY4000~

Tongue leather

Part Replacement
JPY4000~

HANDLE BASE

New Production(One Part)JPY4000~
Breakage of shoulder handle baseJPY5000~

REPAIR EDGE

Exchange Folding EdgeJPY6000~
Exchange Piping LeatherJPY4000~

REPAIR FRAYING

All Of Repair FrayingJPY4000~
Repair Fraying For HandleJPY1000~
Repair Fraying For Shoulder BeltJPY1000~

LINING

Part Replacement
JPY8000~

* Our fees include taxes

* Our price will vary depending on the condition of the original item or if any additional materials required.

-Repair Fees for Small Leather Items-

DYEING

Only one partJPY2500~
ALLJPY6500~

INKING EDGE

Only one partJPY2000~
ALLJPY5000~

* The color may be different from the original after re-dyeing, or re-painting of the edges.

* In general, we cannot change the main color of the product. (I.e., from black to brown)

*In general, we only accept request to repair using the same color

METAL FITTING EXCHANGE

Exchange HookJPY1000~
Exchange metal frameJPY4000~

ZIPPER

Exchange ZipperJPY3000~
Improvement of zipper slidingJPY2000~
Exchange SliderJPY2000~

FOLDING EDGE

Part Replacement
JPY4000~

ZIP PULLER

New Production
JPY2000~

REPAIR FRAYING

All Of Repair Fraying
JPY2000~

LINING

Part Replacement
JPY5000~

* Our fees include taxes

* Our price will vary depending on the condition of the original item or if any additional materials required.

HOW TO ORDER

– Before your Repair order –

Items

* We can mainly repair genuine leather and other small leather goods.  We do not repair other clothing items or shoes. However, depending on your request, accommodation can be made.  Please contact us with your request.

* Once metal and leather parts are detached, they may not be re-used.

* We cannot use the exact same material as the original item. Especially, cordovan, crocodile, or snakeskins or other exotic leather will not be replicated.

* We cannot use any items with brand name logo.

* We will use the best materials.  

<HOW TO ORDER REPAIR ITEM>

-REPAIR-

1. Receive order

Please contact us as below.

Email: Please enter all the required information. Please email here.

LINE: Please register WITH LINE account as your friend. Please enter all the required information.

Required Information:

[Name] [Phone number] [Order details]  Please send us your detailed request as much as possible.

FAX: Please download our order Fax form from our website, fill out the form, and Fax it to us.

Please download our REPAIR order form here.  REPAIR order form

Phone: Please contact WITH directly.

inspection

2.Estimate

Please send us your item or a picture of the item within7 business days our acknowledgment of the receipt of your order.  Within 5 business days, we will send you our estimated cost.  

* When the estimate was based solely on pictures, the actual cost may differ from the estimate.

* If you request a “REPAIR” item, please send your item.

Postal service: Please mail the item to WITH.  Client will be responsible for the shipping fee.

* We have no preference for which currier to use.  We do not have any strict guidelines for how to pack the item, as long as the item is not damaged.

* Please remove any items that will not be included in the REBORN or Repair.  Please make sure there no personal belongings (i.e. handkerchiefs) are left inside the item.  We will not be liable for any lost items.  

* Please save your order number.

* We are not responsible for any troubles arising out of the shipping process.

* If the original item is not workable due to severe deterioration, or both parties cannot agree on the proposal, we will ship the original item to you.  Shipping fee will be paid upon receipt of the item by the client.

 

Picture only: Please send your picture via e-mail or LINE.

In person: If you would like, you can bring your item to our office.  We will discuss your request in person.  If you prefer visiting us, please make an appointment with our representative.

-REPAIR-

3.Payment and Production

Upon agreeing on the estimate, please make a payment as below.

Please kindly note that no cancellation is allowed once the production begins.

Your product will arrive approximately within 30 – 50 days.

Depending on the request, the timeline may vary.

If you have a deadline or specific timeline, please let our representative know.

* Once production begins, there will be no refund or cancellation.

 

〇 Wire transfer (upon ordering)

* Within 7 days of finalized estimate, please send your payment to the bank account as instructed.

〇 Payment upon receipt of the item

* Please make your payment to the driver when your order arrives .

〇 Payment at the office

* If you visit our office to receive your order, please pay at the office in cash.  

-REPAIR-

4.Completion/Shipping

Upon completion of the product, we will contact you.  Please set up a date/time of delivery.

We will be responsible for shipping cost.

You may come to our office to retrieve your order.

Please check your item thoroughly when you receive your order.

If you notice anything that requires attention, please contact us within 7 days of receiving the item.  We will take care of it as appropriate.

* For any damages during shipping from us, we will follow guidelines of the currier.

Contact:


Address:

WITH Ltd. REPAIR Division 〒340-0003 1-4-13, Inari, So-ka shi, Saitama, Japan

* Business hours: 10:00 ~ 18:00 (Mon – Fri, excluding holidays)

 

Please contact us to obtain our free estimate!

Bank account and fees:


Mitsui Sumitomo Bank, So-Ka branch  Account Number: 1410715

WITH Ltd.

[Fees]

< JPY 10,000: JPY324

< JPY 30,000: JPY 432

< JPY 100,000: JPY 648

< JPY 300,000: JPY 1080

 

Contact us via LINE!
Register us as your friend!

LINE@ID: @fev9569i

Register WITH Ltd.’s LINE account as your friend. Please fill out all the required information, and message us via “talk”.

【Your Name 】【Phone Number】【Comment】
* Please send us as detailed description as possible.

REPAIR IMPORTANT NOTICE:

Material

Because leather goods are natural products, the same material cannot be used.  Depending on the nature of the material or the condition, the color and nuances may be different.

We use the best parts possible, but we will not be able to replicate the exact same colors or materials.

 

Name Brand Items

We cannot use materials with a specific brand name or pure gold parts.

There is a possibility that any other repairs cannot be made by the original maker.

You cannot re-sell our products.

 

About our price

The additional payment may be required based on the additional material needed or the condition of the item for both REBORN and Repair.

 

Cancellation

We cannot cancel order or change order once the production begins.

We will return your item at your cost.

Payment

If payment cannot be made by the due date, another payment due date will be made. However, please note that if payment is delayed, you order may be delayed. If we don’t receive your payment after 3 weeks of the payment due date, the order will be canceled.

 

Estimate

We will establish our estimate by examining your actual item.  However, if only picture is used for our estimate, the actual price may be different. If you would like to bring your item in person to our office, please contact us in advance.

 

Threads, liner, and other materials

For REBORN and Repair, we will use our own threads and other materials.  We will use materials similar to the color and texture of the original item.

We will use a zipper that’s close to the color of the item, if necessary.

(If you have any preference in color, please let us know)

Excess leather and parts

We will confirm whether you would like to keep any excess material not used for the REBORN/Repair at the time of ordering. We can discard if necessary.

 

Your privacy

We will only use your personal information for our communication to you, in accordance of the Privacy Law and Regulations.

We may use the pictures of your items on our website, SNS (i.e., Facebook), or our advertisement.

Our liability

We are not responsible for any psychological or intangible damages.

We are not liable for any complaints made after 7 business days upon delivery of your order.

Compensation will be determined based on our contract and actual value of the item.

Please acknowledge the above items, and use our service.